1. Information We Collect
• Contact information: name, email address, phone number, and business name, provided when you contact us via our website, email, or phone;
• Enquiry and project information: details you share about your business, project concept, or requirements when engaging with us;
• Billing information: invoicing details such as business name, address, and ABN. We do not collect or store credit card or banking details directly — payments are processed through secure third-party providers;
• Website usage data: technical information including IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools;
• Communications: records of correspondence between you and Pilot Light, including emails and meeting notes.
We collect personal information only to the extent reasonably necessary to deliver our services and operate our business.
2. How We Collect Information
• Directly from you when you submit an enquiry, contact us by email or phone, or engage us for services;
• Automatically when you visit our website, through cookies and analytics tools;
• From third parties such as referral partners or publicly available sources, where relevant to a prospective engagement.
3. How We Use Your Information
• To respond to enquiries and communicate with prospective and current clients;
• To assess project requirements and prepare proposals or statements of work;
• To deliver and manage our services, including the Release1 programme and studio engagements;
• To process payments and manage invoicing;
• To improve our website and services;
• To send relevant updates or communications about our services, where you have consented or where we have a legitimate interest in doing so;
• To comply with our legal and regulatory obligations.
We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.
4. Disclosure of Information
• Service providers who assist us in operating our business (e.g. cloud storage, project management, accounting, and communication tools), subject to appropriate confidentiality obligations;
• Legal, financial, or professional advisors where necessary;
• Government agencies or regulatory bodies where required by law;
• Successors in the event of a business sale, merger, or restructure, subject to those successors being bound by equivalent privacy obligations.
Where we engage third-party service providers that process personal information on our behalf, we take reasonable steps to ensure they handle that information in accordance with the Australian Privacy Principles.
5. Overseas Disclosure
Some of our third-party service providers may store or process data outside Australia (for example, cloud infrastructure hosted in the United States or Europe). Where this occurs, we take reasonable steps to ensure those providers maintain privacy standards consistent with the Australian Privacy Principles. By engaging with our services, you acknowledge that your information may be transferred to and stored in countries outside Australia.
6. Cookies and Website Analytics
Our website may use cookies — small text files stored on your device — to improve your browsing experience and collect usage data. We may use analytics tools such as Google Analytics to understand how visitors use our website. This data is aggregated and does not personally identify individual users.
You may disable cookies through your browser settings, though this may affect certain website functionality.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure data storage, access controls, and encrypted communications where applicable.
No method of transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.
8. Data Retention
We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, to deliver our services, and to comply with legal obligations. Client project records are generally retained for a minimum of seven (7) years following the completion of an engagement in accordance with Australian tax and corporate record-keeping requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.
9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
In some circumstances we may decline a request for access or correction where permitted by law, and will provide written reasons for doing so.
10. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us in the first instance so we can work to resolve the matter. We will acknowledge your complaint within five (5) business days and respond substantively within thirty (30) days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will be published on our website with the effective date. We encourage you to review this Policy periodically.
12. Contact Us
For any privacy-related enquiries, access requests, or complaints, please contact:
Company: Pilot Light Pty Ltd
ABN: 82 674 835 904
Address: Building 1/30 Chancellor Village Blvd, Sippy Downs QLD 4556
Email: paul@pilotlight.au
Phone: +61 414 611 743
